Checks in SAP Business One are likely grayed out because the house bank account is locked. This safeguard prevents multiple users from simultaneously printing or double-issuing check numbers. To resolve this, a super user must uncheck the Lock Checks Printing box for the relevant account.
Follow these steps to unlock and print your checks:
- Access the House Bank: Navigate to Administration > Setup > Banking > House Bank Accounts.
- Find the Account: Select the House Bank associated with the checks you are trying to process
- Unlock the printing: Scroll to the right until you find the Lock Checks Printing (or Locked for Printing) column and deselect the checkbox.
- Click Update.
- Return to the Check for Payment Printing window, and your checks will now be active and selectable.
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